« Back to FAQs Multi-Factor Authentication

Multi-factor authentication (MFA) is an extra layer of security that helps protect your BMI Online Services account. Instead of signing in with just your username and password, MFA also asks you to confirm your identity with a second step like entering a code sent to your phone or email.

MFA will help prevent unauthorized users from accessing your account, even if they know your password.

Your BMI Online Services account contains sensitive information, including personal data and royalty payment details. MFA helps secure that information by adding an additional layer of protection.

No, MFA is required for all BMI Online Services users. MFA is one of the most effective ways to protect the sensitive information in your Online Services account.

To make this process as smooth as possible, we offer multiple ways to verify your identity, so you can choose the method that works best for you.

You can choose one of the following methods to enroll in MFA:

• Authenticator App – An authenticator app is a mobile app that generates temporary security codes you use for secure logins. Popular options include Google Authenticator, Microsoft Authenticator, and Authy. To use one, you will need to download an authenticator app from your device’s app store.
• SMS/Text – Receive a one-time verification code via text message to your mobile phone.

Either option adds an extra layer of protection to keep your BMI Online Services account secure.

An authenticator app is a mobile app that generates temporary security codes you use for secure logins. Popular options include Google Authenticator, Microsoft Authenticator, and Authy. To use one, you will need to download an authenticator app from your device’s app store.

To protect your account, we may require identity verification when you log in or access sensitive features under Account Settings. This extra step helps keep your account secure and ensures that only you (or someone you’ve authorized) can make changes to your personal or payment information.

If you’re being prompted often, it may be because:

• You’re logging in from a new device or browser.
• Your browser is not saving cookies, so it doesn’t remember your session.
• You’ve cleared your cache or are using private browsing mode.

To reduce the number of prompts, try using the same trusted device and browser, and make sure cookies are enabled.

1. If you’re logged in to your BMI Online Services account, go to the Edit User Profile menu item, delete the mobile phone number under Sign In Settings, and click Save. The next time you log in to your BMI Online Services account, you will be able to enroll with a new mobile phone number as your MFA method.
2. If you’re unable to log in to your BMI Online Services account, you’ll need help from our team. Please complete the assistance form at ols.bmi.com/assistance or call us at 844-BMI-4255 so we can update your email address for you. We will need to verify your identity before making the change.

You can update your login email address in two ways:

1. If you’re logged in to your BMI Online Services account, go to the Edit User Profile menu item, edit the email address found under Sign In Settings, and click Save. The next time you log in to your BMI Online Services account, you will be required to verify the new email address.
2. If you’re unable to log in to your BMI Online Services account, you’ll need help from our team. Please complete the assistance form at ols.bmi.com/assistance or call us at 844-BMI-4255 so we can update your email address for you. We will need to verify your identity before making the change.

If you’d like a business manager, lawyer, or another representative to access your BMI account, there are two ways to grant third-party access to your BMI account:

1. Grant access directly through BMI Online Services. Log in to your BMI Online Services account and select Third Party Permissions from the main menu. The first step is to Add New User and the process won’t be completed until Application Permissions are saved.
2. Request authorization through BMI. If you received an error message, you can contact us to grant authorization. To get started, please complete the online assistance form at ols.bmi.com/assistance or call us at 844-BMI-4255.

This allows authorized users to log in with their own credentials while still being able to view and manage your account. It’s more secure and ensures BMI can track who is accessing your account on your behalf.

If your account is using an email address that is not yours, you will need to change the email address on file. You can grant someone else permission to your account using Third Party Permissions under Account Settings.

As the account owner, there are two ways to grant another person access to your BMI account:

1. Grant access directly through BMI Online Services. Log in to your BMI Online Services account and select Third Party Permissions from the main menu. The first step is to Add New User and the process won’t be completed until Application Permissions are saved.
2. Request authorization through BMI. If you received an error message, you can contact us to grant authorization. To get started, please complete the online assistance form at ols.bmi.com/assistance or call us at 844-BMI-4255.

If you’re still unable to log in to your BMI Online Services account and need help from our support team, please complete the assistance form at ols.bmi.com/assistance or call us at 844-BMI-4255.