« Back to FAQs Why didn’t I receive my password reset email?
There are three common reasons you may not see your password reset email:
- You don’t yet have a BMI account. To get started joining BMI, please complete the application at www.bmi.com/join.
- The email you entered doesn’t match the email BMI has on file (where you receive your BMI account communications). Try using a different email address - one that you may have used on your original BMI application.
- The email may have been filtered. Be sure to also check your spam folder, as automated emails can sometimes land there. To make sure you receive future emails, add no-reply@bmi.com to your Safe Sender list.
If you’re still unable to log in to your BMI Online Services account and need help from our team, please complete the assistance form at ols.bmi.com/assistance or call us at 844-BMI-4255.