« Back to FAQs Why am I being asked to verify my identity every time I log in or try to view features under Account Settings?

For your protection, we may ask you to verify your identity when you log in or access sensitive features under Account Settings. This extra step helps keep your account secure and ensures that only you (or someone you’ve authorized) can make changes to your personal or payment information.

If you’re being prompted often, it may be because:

• You’re logging in from a new device or browser.
• Your browser is not saving cookies, so it doesn’t remember your session.
• You’ve cleared your cache or are using private browsing mode.

To reduce the number of prompts, try using the same trusted device and browser, and make sure cookies are enabled.